1. Introduction

At Kobi Furniture and Interior Designs, we are dedicated to providing exceptional support to ensure a smooth and satisfying experience with our products and services. Our Support Policy outlines the types of support we offer, how you can reach us, and what to expect when you contact us.

2. Support Channels

• Email Support: For assistance with orders, product inquiries, or general questions, please email us at info@kobifurniture.com . We aim to respond to all emails within 0-24 hours during business days.
• Phone Support: You can reach us by phone at +233 (0) 54 992 5124 for immediate assistance.
• In-Store Support: Visit us at our store located at Taifa Burkina, Accra, Ghana. Our in-store support is available during our business hours, which are 8:00am to 6:00pm.

3. Types of Support

• Order Assistance: Help with order status, tracking, changes, or cancellations.
• Product Information: Details about our products, including specifications, availability, and care instructions.
• Returns and Exchanges: Guidance on returning or exchanging products, including initiating the process and tracking the status.
• Technical Support: Assistance with any issues related to the functionality or installation of our products.

4. Response Time

• Email Inquiries: We strive to respond to all email inquiries within 10 mins-48 hours on business days. For urgent matters, please use our phone support.
• Phone Inquiries: For phone support, our team will assist you promptly during business hours. If we are unable to take your call immediately, please leave a voicemail with your contact details, and we will get back to you as soon as possible.
• In-Store Inquiries: Support provided in-store will be addressed immediately during our operating hours.

5. Support Hours

• Business Days: Monday to Saturday 
• Support Hours: 8:00 AM to 6:00 PM]

6. Feedback

We value your feedback and continuously strive to improve our support services. If you have suggestions or comments about our support, please let us know through any of our support channels.

7. Changes to Policy

Kobi Furniture and Interior Designs reserves the right to update or modify this Support Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.