Return & Exchange Policy
Clear, transparent guidelines for product exchanges, damaged goods resolution, and return procedures.
Introduction
Thank you for choosing Kobi Furniture and Interior Designs. We are committed to providing quality handcrafted furniture, premium upholstery, and excellent customer service.
If you need to exchange an item, please review our Exchange Policy below.
Eligibility for Exchanges
You may request an exchange within 2 days of receiving your order.
The item must be in its original condition, including all packaging, tags, and labels. Items used, damaged, or altered are not eligible.
Custom or special-order items are not eligible for exchange unless they are defective or damaged upon delivery.
Exchange Process
- • Notification:To initiate an exchange, please contact us at info@kobifurniture.com or 0549925124 within the 2-day exchange window. Provide your order number and the reason for the exchange.
- • Authorization:Upon receiving your exchange request, we will review it and issue an Exchange Authorization if it meets our policy criteria.
- • Shipping:You are responsible for the shipping costs associated with returning the item for exchange.
Exchange Procedure
Return Shipping Destination:
Ship the item you wish to exchange to our workshop address at Taifa Burkina, Accra, Ghana. Ensure the item is packed securely to prevent damage during transit.
Replacement Dispatch:
Once we receive and inspect the returned item, we will process the exchange and ship the replacement item to you. If the item you want to exchange for is out of stock, we will notify you and offer alternative options or store credit.
Defective or Damaged Items
Transit Damage & Defect Protection:
If you receive a defective or damaged item, please notify us within 2 days of receipt. We will arrange for the item to be returned at no cost to you and provide a replacement, depending on availability.
Exchanges for Different Products
If you wish to exchange for a different product, please follow the same exchange procedure:
- Higher Value Item: You will be required to pay the difference before the new item is dispatched.
- Lower Value Item: We will issue store credit for the remaining difference.
Contact Us
For any questions or assistance with exchanges, please contact our support desk:
Changes to Policy
Kobi Furniture and Interior Designs reserves the right to update or modify this Exchange Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised policy.